Workspace

This workspace is a support desk. It sits behind your helpdesk rather than replacing it: tickets arrive here as rows, agents triage and investigate them, and the answers go back out through the helpdesk a human already uses.

• /support/SETUP.md — table schema and the one-time setup checklist.
• /support/CONVENTIONS.md — the contract every agent follows when writing records. Read it before writing, not after.
• /support/INTAKE.md — how tickets get in. Rewritten during setup with the real table ids and a working request.
• /support/DIAGNOSTICS.md — what to ask a customer for, by ticket type.

The operating rule

Ticket #1 costs an hour of investigation. Tickets #2 through #200 should cost thirty seconds, because #1 was written down. A resolved ticket that taught the desk nothing is half-finished work.

Product context

Fill this in during setup and keep it current: what the product is, its product areas, who the customers are, which helpdesk tickets arrive from, who handles escalations, and where engineering tracks bugs. Keep it factual and label assumptions as assumptions.